Returns

Returns are accepted within 7 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging where applicable.

Non-Returnable Items

Custom-made, made-to-order, or personalised furniture cannot be returned unless it arrives damaged or defective. Items that have been assembled, used, or show signs of wear are also not eligible for return.

How to Start a Return

To start a return, contact us by phone or WhatsApp at +91 82606 69791, or email contact@pravashtraders.com with your order details and the reason for return. We’ll confirm the pickup or drop-off arrangements with you directly.

Damaged or Defective Items

If an item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or repair at no extra cost.

Refunds

Once a returned item is received and inspected, we’ll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. Delivery charges, where applicable, are non-refundable unless the return is due to our error.

Exchanges

If you’d prefer an exchange instead of a refund, let us know when you contact us — we’re happy to help you find the right piece.

Questions

For anything not covered here, reach out to us at +91 82606 69791 or contact@pravashtraders.com and we’ll be glad to help.